Returns & Exchanges

At Diving Direct, we want you to be fully satisfied with your gear; if your equipment isn't the perfect fit, you can return unused items in their original packaging within 30 days of purchase.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Gear

Securely place the unused diving equipment and all original tags into the shipping box to ensure safe transit back to our warehouse.

3

Ship It Back

Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our technicians inspect the gear for quality assurance, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing